Frequently asked questions when ordering passenger transport

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We have prepared a guide for you - answers to frequently asked questions about transport orders. Let us explain everything with a model case of a traveller who needs to be taken to the Schwechat - Vienna Airport from Bratislava and needs to order an airport taxi. Below you will find our answers to help you order the right passenger transport.

 

TRANSPORT ORDER

How do I book a transfer to the Schwechat Airport – Airport Taxi?

You can book it online directly on our website using the transport order form, by sending an email, SMS, WhatsApp or by calling our dispatching centre. Just enter your name and contact details, choose a suitable date and time, your departure and arrival point, the number of people, choose an appropriate vehicle (e.g. if you are travelling with your family on holiday with a large luggage and need to get to the Schwechat airport choose an estate car - because of its large boot. If you need to transport 20 colleagues to a company event, choose a bus).

Do I have to place an order in advance, or can I just call a few minutes before I leave?
We definitely recommend booking - place a transport order a few days in advance. When ordering in advance, we guarantee the availability of the vehicle for transport. We are trying to meet last-minute orders, but it may happen that the vehicle may not be available for the trip you have planned. And you certainly do not want to miss your flight on your business trip, therefore we highly recommend that you not take any risk, travel stress-free, and book your transfer to the Schwechat airport conveniently and with a guarantee a few days in advance.

Which type of vehicle can I choose for transport to Schwechat?
You can choose a premium car - Mercedes limousine, premium car - Mercedes estate car, minibus - van, bus (you can find the exact maximum number of passengers for minibus and bus transport in our price list)

How do I know that my order has been accepted?
This question only applies to online and email transport orders. If you place an order, you will receive an email which confirms your order.

If you have placed an order and have not received any confirmation, we will ask you to check the spam folder in your emails. If the confirmation is not there, we will ask you to contact us by phone.

 

Can I cancel or change an order?

If you wish to change or cancel your order it is possible of course, we kindly ask you to let us know as soon as possible to our dispatching by phone, SMS, WhatsApp or by email.

TRANSPORT AND PAYMENT

How do I find a car with a driver?
The driver will come to the agreed place to pick you up. We will be waiting for you in the arrival’s hall at the airport with a sign with your name, and we will send you an email and SMS in advance.

We will gladly help you with your luggage - we take it as a matter of course, and you can always rely on our human approach.

How long will my journey to the Schwechat Airport take?
We will always try to advise you based on our experience, whether the time reserved by you for the journey is sufficient, and we will also recommend you an appropriate reserve of time with regard to the season of the year, work on road and daily travel time (e.g. to arrive on time at the Schwechat - Vienna airport to catch a flight, as it is recommended to be at the airport about 2 hours before departure, for intercontinental flights even up to about 3 hours).

What if my journey, e.g. to the above mentioned Schwechat Airport includes a child or several children?
Children are welcome, please let us know in time. Child car seats, child car booster seats and baby car seats are free as a part of our transport services.

Is the transport price per person or per ordered vehicle?
Transport prices are always per vehicle and not per person and the type of vehicle is determined by the number of passengers. So if you are four persons travelling and you need an airport taxi to Schwechat, you pay the price on our price list only once.

How can I pay for transport?
You can choose the method of payment for transport services:

  • Credit card - Visa, Maestro, MastreCard
  • In cash
  • Invoice
  • Bank transfer
  • PayPal - online credit card

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